Refund policy

Last updated: October 2026

This policy applies to every wedlysite.com client, wherever you live. It sums up the refund rules in our Terms and Conditions (clauses 5, 16 and 23). If anything here differs from the terms, the terms apply. If the law where you live gives you more than this policy does, you get what the law gives you.

How payment works

You pay a 50% deposit to book, and the balance once your website or invitation is built, before it goes live. You pay in the currency of your quotation, US dollars or euros, by bank transfer or through Wise.

If you cancel before design work begins

We refund your deposit in full, less any costs we have already paid on your behalf, such as a domain bought for you.

If you cancel after design work has begun

The deposit is not refundable. It pays for the work already done and the booking slot we held for you.

A cancellation fee of 25% of the quoted project total is also payable, to cover the studio time reserved for your project. If the work done and the costs we actually had are clearly less than this, we charge a lesser, reasonable amount instead.

No cancellation fee is charged if you cancel because of the death or hospitalisation of either partner.

Clients in the EU and the UK: 14 days to change your mind

If you live in the European Union, Iceland, Liechtenstein, Norway, or the United Kingdom, you may cancel within 14 days without giving a reason. The 14 days start on the day you accept the quotation or pay the deposit, whichever comes first.

• We do not start design work within the 14 days, unless you ask us to in writing.
• If no work has started, we refund your full deposit.
• If you asked us to start early and then cancel within the 14 days, you pay for the work done up to the day you cancel, and we refund the rest.
• If the work is fully finished within the 14 days at your request, the right to cancel ends once it is finished.
• Within the 14 days, the deposit rule and the cancellation fee above do not apply.

You can use the cancellation form at the end of clause 23 of our terms, or simply tell us in writing.

Hosting renewals

Every website includes 12 months of hosting from launch. Renewing after that is optional, and nothing renews or is charged automatically. If you cancel a renewal within 14 days of paying for it, we refund it in full. After that, the hosting year stands and your website stays online until it ends.

How refunds are paid

We refund the amount you paid, in the currency of your quotation, by international transfer to an account you name, within 14 days of your cancellation. If you cancel within the EU and UK 14 days, the refund costs you nothing: we pay every fee on it. For any other refund, we pay the fee for sending it, and any fee your own bank charges to receive it is yours.

How to cancel or ask for a refund

Tell us in writing, by email at wedlysite@gmail.com or on WhatsApp at +27 68 616 5498.

If we cannot agree

We try to settle it together first, then through mediation, then arbitration, as set out in clause 27 of our terms. Your rights under the consumer law where you live stay in place.